I was unaware of the charges
We understand that unexpected charges can be concerning. If you weren't aware of charges from our service, we're here to help you understand what happened and how to prevent this in the future.
Understanding Your Charges
Here's what you need to know about charges from our service:
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Charges appear as "sentinelbill.com" on your statement
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Subscriptions automatically renew on their billing cycle date
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You receive email notifications before each billing cycle
Why You Might Not Have Been Aware
Email Notifications Missed
Billing reminders may have gone to spam or been overlooked
Auto-renewal Not Expected
You may have forgotten about the automatic renewal feature
Account Used by Others
A team member or family member may have continued the subscription
Different Payment Method
The charge appeared on a card or account you don't regularly monitor
Immediate Steps to Take
Here's what you can do right now:
Cancel Future Charges
Log into your account and cancel your subscription to prevent future unexpected charges
Request a Refund
Contact our support team to discuss refund options for charges you weren't aware of
Update Email Preferences
Ensure you receive billing notifications by checking your email settings and spam folder
Get Help Now
When contacting us about unexpected charges, please include:
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Transaction date and amount from your statement
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Email address you may have used to sign up
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Whether you'd like to discuss cancellation or refund options