I don't recognize this charge — what should I do?
If you see a charge you don't recognize, don't worry! This happens more often than you might think. Let's help you identify the charge and resolve any concerns you may have.
Check Your Billing Information
First, let's help you identify the charge:
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Look for charges from "sentinelbill.com"
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Check if the charge amount matches your subscription plan
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Verify the billing date matches your subscription renewal
Common Reasons for Unrecognized Charges
Subscription Renewal
Your subscription automatically renewed on its scheduled date
Family Member or Colleague
Someone with access to your payment method made the purchase
Delayed Processing
The charge may be from a previous purchase that was processed later
What to do next
If you still don't recognize the charge after checking the above, here's what you should do:
Contact Our Support Team
Send us the transaction details and we'll help identify the charge within 24 hours
Before Disputing
Please contact us first before filing a chargeback with your bank - this helps us resolve issues faster
Contact Support
Our support team is here to help you identify any charges and resolve your concerns quickly. We'll work with you to clarify the transaction details.